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My package is missing, what should I do?Updated 3 months ago

Didn't receive your order even though the tracking link says it was delivered?

If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your package. We also recommend you to check around your property as it is possible that the parcel was left there. 

If your tracking information confirms that the item has been delivered to your order shipping address, but you have not received your order, please contact the carrier directly to investigate the issue, then contact us with the Case #.

UPS (1-800-742-5877) or USPS (1-800-ASK-USPS)


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