KILL CLIFF Support will respond to your request at the earliest convenience during business hours (9 AM - 5 PM EST).

KILL CLIFF

📦 Delivery times may vary based on location. Normally it takes 2 to 5 business days to arrive after being shipped.

⚡️In-stock items are shipped 1 or 2 business days after the order has been placed. If placed during the weekend or during a local holiday, the order will be processed the following business day. Times may vary during peak seasons. 

📩 Once orders are shipped, you will receive a notification via email with your tracking number.

🔁 Return Policy: We are unable to accept returns or exchanges on our drinks products.​​

What is your shipping & return policy?

🚫Cancellations & changes: Once an order has been placed, we cannot make any changes or additions to your order. If you decide to cancel your order or change your shipping address, please e-mail us at customerservice@killcliff.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.

🚩Additionally, any order that has been processed to ship (has a tracking #) cannot be canceled.

How can I change or cancel my order?

📆To manage your subscriptions, log in to your account here. Once logged in, select “Manage Subscriptions.” In the subscription portal, you can edit the frequency of your subscription, remove or add products, skip your subscription order, or cancel.

🚩Once a subscription order has been processed to ship, we cannot cancel the order.

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